Apex Aesthetics ("we," "us," or "our") operates as a Revenue Growth Partner for Med Spas. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our services, or communicate with us via any channel, including SMS/text messaging.
By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with these terms, please do not use our services.
We collect information you provide directly to us, information collected automatically, and information from third parties.
Contact information: name, email address, phone number, and business name
Business information: monthly revenue, staffing details, service offerings, and advertising spend
Communications: messages you send us via contact forms, email, or SMS
Appointment and inquiry details submitted through our website or lead capture forms
When you visit our website, we automatically collect certain technical information through cookies, web beacons, pixels, and similar tracking technologies, including:
IP address and approximate geographic location
Browser type, version, and device information
Pages visited, time spent on pages, and referring URLs
Interaction data such as clicks, scrolls, and form submissions
Advertising identifiers and campaign attribution data
We may receive information about you from advertising platforms (including Meta/Facebook and Google), CRM and marketing automation systems, and lead routing and qualification partners we work with to deliver our services.
We use the information we collect for the following purposes:
To respond to inquiries and communicate with you about our services
To deliver and manage the Med Spa Revenue Flywheel™ program and related services
To send you SMS messages, emails, and other communications you have opted into
To route and qualify leads as part of our Live Lead Routing system
To analyse campaign performance and optimise our advertising and acquisition strategies
To fulfil our contractual obligations and support client onboarding
To improve our website, services, and internal operations
To comply with legal obligations and enforce our agreements
We do not use your personal information to make fully automated decisions that have legal or similarly significant effects on you without human review.
Apex Aesthetics uses SMS messaging to communicate with prospects, leads, and clients as part of our service delivery. This section governs our SMS programme in accordance with A2P 10DLC compliance requirements.
By submitting your phone number through any of our forms, landing pages, or lead capture mechanisms, you expressly consent to receive SMS messages from Apex Aesthetics. These messages may include:
Follow-up communications regarding your inquiry or application
Appointment confirmations, reminders, and scheduling coordination
Service updates and programme onboarding information
Promotional messages about Apex Aesthetics services (where separately consented)
Standard message and data rates may apply. Message frequency will vary depending on your level of engagement with our services.
You may opt out of SMS communications at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and will not receive further SMS messages unless you re-enrol. To re-enrol, reply START or contact us directly.
For assistance with SMS communications, reply HELP to any message or contact us at the details provided in Section 9 of this policy.
Your phone number and SMS opt-in consent are not shared with third parties for their own marketing purposes. We do not sell or lease SMS consent data. Phone numbers collected as part of our SMS programme will not be shared with third parties or affiliates for marketing purposes.
Our website uses cookies and similar tracking technologies to enhance your experience and support our marketing and analytics functions.
Essential cookies: Required for the website to function correctly
Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics)
Advertising and retargeting cookies: Used to measure ad campaign performance and serve relevant advertisements (e.g., Meta Pixel, Google Ads)
Functional cookies: Used to remember preferences and improve usability
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.
We do not currently respond to Do Not Track (DNT) browser signals, as no industry-wide standard has been established for such responses.
We take the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction, including:
Encrypted data transmission using SSL/TLS protocols
Access controls and authentication requirements for internal systems
Regular review of our data collection, storage, and processing practices
Use of reputable third-party platforms with their own security certifications
While we apply commercially reasonable safeguards, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to exercise caution when sharing sensitive information online.
In the event of a data breach that affects your personal information and creates a material risk of harm, we will notify affected individuals in accordance with applicable law.
Depending on your location, you may have certain rights regarding your personal information. These may include:
Access: The right to request a copy of the personal information we hold about you
Correction: The right to request correction of inaccurate or incomplete information
Deletion: The right to request deletion of your personal information, subject to legal retention requirements
Restriction: The right to request that we limit how we use your data
Portability: The right to receive your data in a structured, commonly used format
Objection: The right to object to certain types of processing, including direct marketing
Withdrawal of Consent: The right to withdraw consent at any time where processing is based on consent (including SMS opt-in)
To exercise any of these rights, please contact us using the details in Section 9. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.
Apex Aesthetics collects mobile phone numbers for the purpose of SMS-based business communications. We are committed to the responsible handling of mobile information.
We do not sell mobile phone numbers or SMS opt-in data to third parties
We do not share mobile phone numbers with affiliates or partners for their independent marketing use
Mobile data is used solely to facilitate direct communications between Apex Aesthetics and the individual who has consented
All SMS campaigns are registered through A2P 10DLC to ensure compliant, high-deliverability messaging
Opt-out requests via STOP are processed immediately and irrevocably
This statement applies to all mobile numbers collected through our website, landing pages, and lead capture forms.
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, including advertising platforms, CRM systems, and communication tools. These providers are contractually obligated to protect your information and may only use it as directed by us.
We may also disclose your information if required to do so by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymise it.
Our services are directed exclusively at businesses and business owners. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will indicate the updated date at the top of this page. Where changes are material, we may provide additional notice. Your continued use of our website following any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at:
Apex Aesthetics
Email: [email protected]